To ensure your tags will stay as beautiful as the day you received them, please follow these care instructions: Handle with care, especially the 3D elements. Remove tags during play or swimming, and inspect regularly for signs of wear. Gently clean using baby wipes, a damp cloth, or a gentle rinse under water. Wipe dry and avoid direct sunlight during the drying process.
Celebrate the uniqueness of our handcrafted tags! Each tag is a true work of art, with hand-blended colors that create beautiful variations in design and shade. No two tags are exactly alike, ensuring your custom piece is one-of-a-kind. These subtle differences highlight the artisanal craftsmanship behind each tag, adding to its distinct charm. Rest assured, these variations do not affect the quality or integrity of the design, making every tag a special and treasured accessory.
While our handcrafted tags are durable & long-lasting, they are not chew or scratch-proof. For your pet’s safety, please remove the tags when unsupervised and during play or swim sessions to prevent potential damage/accidents. Regular inspections of tags are recommended. Snuggles n Paws cannot be held responsible for damages due to misusage, mishandling, or any accidents. Lost, stolen, chewed, or broken tags due to misuse will not be replaced.
Each tag is a testament to our dedication to craftsmanship, taking approximately 4-6 weeks for completion unless otherwise stated. We take pride in delivering quality and perfection, hence, please place your order only if you are comfortable with the wait time. We'll keep you updated on its progress and notify you once your bespoke tag is ready for delivery.
All deliveries within Singapore will be done via registered postage at a fee of $4 to prevent any potential lost mails. Free delivery for orders above $80. For overseas mailing, do contact us for more details. We'll notify you when your order is ready for delivery, and will update you with the delivery tracking number.
Do notify us of any modifications (size, name, telephone number) promptly via Instagram DM. Once crafting process has begun, amendments may no longer be possible. No cancellations are allowed once payment has been made.
Given the personalised nature of our handcrafted tags, we celebrate the inherent differences in designs and colours. Slight variations from reference images are expected and contribute to the uniqueness of each tag. Therefore, we do not accept returns based on these natural differences. Returns are only accepted for wrong/damaged items due to our error, and replacements will be provided in such cases. We appreciate your understanding of the artistic process and our commitment to delivering one-of-a-kind pieces.
We understand the importance of satisfaction with your custom piece. As each tag is a unique creation, handcrafted with care, we do not offer cash refunds. In the unlikely event of receiving a wrong or damaged item due to our error, we are committed to making it right by providing a replacement. Please note that lost, stolen, chewed, or broken tags resulting from misusage will not be eligible for replacement or refund. We appreciate your understanding of the artisanal nature of our products. If you have any concerns, reach out to us, and we'll do our best to address them.
